REFUND & DISPUTE POLICY

This policy explains how MOTIRATECH HOLDINGS INC., operating the BROOKMI brand, handles refund requests and disputes. Different rules apply depending on who provides the service and whether a blockchain transaction is involved.

For services provided directly by BROOKMI, users may submit a refund request or dispute by contacting us with the relevant details, including any reference ID. Requests are reviewed case by case in accordance with the terms of the specific service and applicable law.

A refund is not guaranteed unless required by the applicable service terms or law.

Certain payment, fiat conversion or digital asset acquisition services may be provided by independent third-party providers. Those providers may have their own refund rules and dispute processes, which apply to transactions made through them.

Refund or dispute requests for such transactions may need to be submitted directly to the relevant provider. BROOKMI may assist where reasonably possible but cannot reverse or refund a third-party provider's transaction on its behalf.

Blockchain transactions may be irreversible once confirmed on-chain. BROOKMI cannot cancel, reverse or recover a confirmed on-chain transfer, including a transfer sent to an incorrect address or network.

Not all digital asset or blockchain transactions can be refunded.

Blockchain network (gas) fees are paid to the network and are generally non-refundable.

Fees charged by third-party processors are governed by that provider's terms and may not be refundable even where the underlying transaction is refunded.

Contact hello@brookmi.com or +1 587-218-8888 with your name, the date, amount, any reference or transaction ID, and a description of the issue. We aim to acknowledge requests promptly and may request additional information.